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Ready payment problems on your account

If you effort to purchase something on Google Play but your payment is declined or won't process, try the steps below.

If y'all've bought something then have a problem with or question about information technology, see problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might exist deactivated. To reactivate your profile, submit your payment information.

1. Sign in to Google Pay.
2. At the pinnacle, select Alerts .
3. If you lot have a cherry alarm, enter your payment information and wait for the team to respond.

   

4. Check your email for the review results.

Try to pay with a dissimilar payment method

If there'south a trouble with 1 payment method you can try paying with a different i.

1. On your Android phone or tablet, open the Google Play Shop app .
2. Go dorsum to the item you want to buy & tap the cost.
3. Tap the current payment method.
4. Cull a dissimilar payment method or add a new one.
5. Follow the onscreen instructions to complete your purchase.

Set credit and debit card errors

There may be a problem with your credit or debit card if you lot see one of the following fault messages:

• "Unable to procedure payment: low carte residuum"
• "Unable to consummate transaction. Please use another course of payment"
• "Your transaction cannot be completed"
• "Unable to complete transaction: expired menu"
• "Right this card info or try another menu"

To set these errors, effort the following steps:

Make certain your card & accost data is upwards to appointment

Expired credit cards or old billing addresses are a common reason for payments non to piece of work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

1. Sign in to https://pay.google.com with your Google Account.
2. Detect the payment method you are trying to use for the purchase.
3. Check the expiration date of the payment methods listed.
4. Remove or update any expired payment methods.

Check that your bill of fare address matches the accost in Google Payments

If your credit menu is registered to a different accost that can cause the payment to exist declined. Check the aught code matches your current address.

1. Sign in to https://pay.google.com with your Google Account.
2. Find the payment method you are trying to use for the buy.
3. ClickEdit.
4. Check that the accost listed matches the billing address of your card.
5. If needed, update the address.

Then, endeavor your purchase again.

Submit whatever extra data that is requested

If the mistake bulletin is followed by instructions for submitting additional information to Google, delight submit it. Nosotros will non be able to process the transaction on your account without this data.

Check you take sufficient funds for the buy

Sometimes a transaction is declined because of bereft funds. Check your account to make certain y'all take plenty to complete the buy.

Contact your bank or card issuer

Your card may have specific restrictions which cause the transaction to be declined. Contact the institution that issued your carte to ask near the transaction and see if they know the reason for the pass up.

Fix errors with other payment methods (direct carrier billing, online banking, Google Play Balance, Gift Cards, and more)

If you see "Your payment was declined due to an consequence with your account"

If you see this message, it might be because:

• We saw a suspicious transaction on your payments contour.
• We need a footling more information to protect your account against fraud.
• We need a little more information to comply with Eu police force (Customers from European Matrimony member states just).

To help fix these issues:

1. Go to the payments center.
2. Take activity on any errors or requests in the payments center.
   • You might demand to verify your identity before you lot can buy annihilation through your Google Account.
3. Brand sure your name, address, and payment information are up to date.

If y'all are trying to pay by direct carrier billing (pay through your mobile service provider beak)

If yous're having trouble paying through direct carrier billing, endeavour the following:

• Make sure you're connected to your carrier network, direct or by wi-fi.
• Make sure you've added direct carrier billing as a payment method.
• Brand sure you're using the local currency.

If you still have problems, contact your mobile phone service provider for help.

If you tin't add a payment method or have a trouble with a different payment method

If you lot're having a problem with a different payment method, go to Google Payments to fix the issue.

1. Sign in to https://pay.google.com with your Google Account.
2. Look for whatsoever notifications or requests for data & provide anything that's asked for.
3. Cheque that your accost is up to date.
4. Check that the payment methods listed are the ones you want to employ.

Menu is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the carte earlier you can use it again:

1. Go to pay.google.com and sign in to your account.
   1. If you lot have multiple accounts, sign in to the account with the grayed-out carte du jour.
2. Click Payment methods.
3. Next to the bill of fare that says "Verification needed," click VerifyAccuse carte du jour.
4. Inside 2 days, you'll detect a temporary charge on your menu statement forth with an 8-digit code.
5. To complete verification, go to pay.google.com and enter the 8-digit lawmaking.

If yous try to verify the payment method once again:

1. Confirm which bill of fare y'all want to verify.
2. Check how long agone you tried to verify your card.
   • If less than two days: Wait upward to two days.
   • If more than 2 days: Check your menu statement. Yous should find a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "carte is ineligible"

You can't employ this carte du jour for this purchase. Try to make the purchase again with a dissimilar card.

If the card you lot want to use isn't listed, follow the on-screen instructions to add a new card.

If yous use dual SIM card devices

Check if the right SIM bill of fare is in slot i and remove whatever SIM card from slot ii.

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Source: https://support.google.com/googleplay/answer/1267137?hl=en&co=GENIE.Platform%3DAndroid

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